Online Portal Frequently Asked Questions

How do I book in a case?

You can find detailed instructions here

I cant find a case that I loaded in active cases.

Make sure you have the right practice and dentist selected from the drop downs under the Evident for Dentists logo.
Several days after the case have been invoiced and sent the can no longer be seen in active case. You can see their invoice in the invoice and statement section.

What should I do if I have submitted a case but it is not going to go ahead?

When cases are booked into the system time is blocked out of our diary to allow time to complete the work. When our books are full cases will be pushed back.
If you have submitted a case that is not going ahead it is important that you cancel the case to allow that time to be allocated to another case.

How do I cancel a case once I have submitted it?

You can cancel a recently submitted case by finding it in the active cases section, drilling down into the prescription and then clicking the canceled case.
Once a case has been accepted into our workflow it is no longer possible to cancel the case online. If something has changed give us a call and we can deal with it.

I loaded a case against the wrong dentist or practice.

Give us a call and we can remedy this. When you are loadin.g a case make sure you have the right practice and dentist selected from the drop downs under the Evident for Dentists logo.

How do I upload files to a case?

Once you have created a new case and hit the submit button a upload drop area appears below the prescription. You can drag and drop files it this area to attach them to the case.
If you are no longer on the order form you can find a previously submitted case in the 'Active Cases' section

The 'make a payment' section does not work.

Unfortunatly, Evident does not offer a payments service in New Zealand.
You can however make payments by bank transfer. You can find our details on any Statement or Invoice. These are all available in the 'Invoices and Statements' section

I can not see any statements in the invoice and statements section.

Some users may not be able to see statements in the invoices and statements sections.
There are two types of accounts on Evident. Dentist's accounts and Office accounts. The dentist accounts can see the invoices for each of their own cases. Because the statements are generated at a practice wide level these are only available to users who have office accounts.

I want to order an item but it is not in the product list.

Give us a call and we will either add the item or give you an alternative to use.

I can not alter the information on an active case.

It is only possible to change details on case in the recently submitted stage. Once the case has been recieved into the lab you can not change the form. If you wish to make changes at this stage you can do by telephone or using the 'message the lab' function.

Writing an online prescription

One of the major advantages of using our online booking system is being able to write your prescriptions and book in your cases online.

1. Login

The first step is to log into your account. If you already have aquired your login credentials you can do this by:

Open your browser and point it to novodente.co.nz
Click the 'Portal Login' button in the menu at the top
Enter your login credentials in the popup menu.

If you do not already have login credentials you can aquire them by emailing us here to setup logins.

2. Choose practice and dentist

Depending on the accounts linked to your login you may have access to multiple Clinics or Dentists.

If you are a dentist who works at multiple locations you need to choose the location you are creating this case at.
Go to the drop down under the 'Evident for dentists' logo and select the clinic from the list.

If you are a member of the admin team at a practice you may have access to each of the dentist who work at the practice
Go to the drop down and choose the correct clincian that you are adding the case for.

3. Create a new case

Now you are ready to add a new case.

Click 'New Case' on the side menu

4. Filling out the prescription

The prescription form should now be filled out with the appropriate information for this case.
Fill in the Patient's Name, the date the you intend to send the case to the lab
Be sure to choose the correct item from the 'Case Products' drop downs.
Notice that the 'Return Date' field is blank.
Once you are satisfied with the information click submit case.

5. Return date and file upload

The case has now been booked in to Novodente's books.

Now that the case has been submitted the system has calculated the estimated return date and this shows in the 'Return Date' field.
You can make an appointment with your patient for the day after the return date and fill in the patient appointment field.
You can make any changes to the prescription until it we receive the case in the lab.
Bellow the presription there is now a place for you to upload files like photos, xrays or other digital media.

6. Print RX

You can now print the RX slip to send with the case.
Click the PrintRX button at the beneath 'Case Products'
Use the print dialog to print the document on your local printer.
Pack the RX with your case and send to the laboratory.

7. Complete

You have now booked in your first case to Novodente's online portal.

Tracking a case being couriered to you

Cases that have recently been sent back to you after completion are visible in the active cases menu. You can access these to find the courier tracking information to determine when your case will be back in your hands.

1. Login

2. Active cases

In the left side menu click Active Cases.

3 Recent Cases

In the active cases window expand 'Recently Sent'
Click on the case you want to track

4 Click Link

If the case has been dispatched with a tractable courier there will be a tracking link displayed in the patient details.
Click the link to take you to the courier’s tracking website.
(Cases delivered by hand or on cycle couriers will not have a tracking link)